Although Covid restrictions have eased, we continue to monitor advice from the government and our governing bodies and thank all our clients for their patience and understanding. In Scotland it is strongly recommended that you wear a mask in all healthcare settings.

At The Physio Stop, the health and safety of our patient has always been a priority and we are currently working hard to ensure that we have all the necessary procedures and equipment in place to ensure all our staff and patients stay safe and well.

We are open but we are not working as ‘normal’. We have put together a summary of what you can expect.

Booking your appointment

  • When you phone to book an appointment, we will take all your details as normal including an email address. If you book online, we will call or email you after we receive the booking.
  • We will ask you to confirm that neither you have not tested positive for Covid in the past 5 days. Also that you do not feel unwell in any way. We also ask if you have had Covid vaccinations – this is to keep our staff and other clients safe.
  • If you have any concerns or health issues, we will discuss with you whether a face to face appointment or a virtual consultation is be best. Please let us know if you are classed as ‘extremely vulnerable’ (this would mean you had to self isolate throughout lockdown).
  • An appointment will be booked and you will receive by email a Covid consent form. Please take time to read this, you will be asked to sign it in the clinic. If you have any questions, please ask.

On arrival at the clinic

  • Please wear a mask – we have spares if you do not have one. Although mask wearing is no longer compulsory in most settings, they are still recommended in healthcare settings.
  • If you are exempt from wearing a mask, please let us know before you arrive at the clinic.
  • Please do not arrive early, we are spacing appointments to ensure no crossover in the waiting room and to allow cleaning between appointments.
  • Enter the main door and you will see a STOP sign, please wait here until the receptionist lets you in to the waiting room.
  • Please use the hand sanitiser provided and take a seat.
  • The receptionist ask you to read and sign a consent form.

Your appointment

  • The physiotherapist will wear appropriate PPE when needed and will observe social distancing for the majority of the appointment.
  • Please pay by card if possible, or by BACS.
  • Please use the hand sanitiser on leaving.

If you require further information or have any concerns please do not hesitate to contact us.